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Terms & Conditions

Stock Availability

Please note that particular items may or may not be in stock at your time of purchase. A wait of up to 4 weeks can incur for some products. If this is the case we will endeavour to contact you via email, after you have received an email confirming your order. Please note payment will not be taken before this.

You may choose to cancel your order with an email addressed back to Allium or wait for the product to arrive back in stock.


Please note payment is not taken when you initially make your order online, only when the goods are in-stock at Allium, and ready for dispatch will payment be finally taken, not before.

Until you become an established customer of Allium, any orders of $100 or more may require verification of name and address from a utility bill faxed to 09 522 5442 before proceeding with your order.

Returns & Refunds

Allium Interiors Limited is dedicated to providing quality products and services to our customers. We hope you will love what you have ordered, but if something isn’t right, please let us know.

Please return the product/s to us in original condition within 10 days of receipt, including a copy of your receipt, and we will replace or refund your purchase using the original payment method, excluding courier charges.

Our quality control team inspect all deliveries to to ensure the products you receive meet our exacting quality standards. However, if you do receive a faulty or damaged product, please Contact Us to arrange a free return delivery and replacement or refund.

Returns Process

Please indicate a reason for your return, using the provided detail on your packing slip. Along with this please indicate your preferred remedy.

All returns should be sent with supporting documentation in original or appropriate packaging to:


11 Teed Street


Auckland 1023

New Zealand



For any additional information on our return policies, please contact us on PH: 64 (09) 5244242, or e-mail us at

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